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Need Help? Come on in! ^O^

Postby MzDreamii » Wed, July 27th 2011, 1:54 am

APC General Help Center

:clueless:

Need help and not sure of something? You're at the right place! This is the official collaborative area for you to ask questions or tell us about any problems that you are experiencing on the site or if you have any questions about APC. This topic is frequently being watched so be assured that we will be with you very shortly.

Questions and problems you can ask about includes things like not being able to sign in, not being able to register, can't post topic, not receiving mails or PMs, error messges, can't access the site...basically, ask about anything you like! Take a look at the below before asking though as it may help answer your question =D


----------------
FAQ:

1) Do I Have To Register With The Same Username as my YouTube Account/Channel?
Spoiler: show
Yes this is much preferred because everyone can easily locate your YouYube channel and we can easily access whether you can be placed into the blue team to join collabs.


2) I didn't know we had to register with our current YouTube Username, can i change my username?
Spoiler: show
You can place a request at HelpDesk and an Admin will attend to your request to see if it can be granted. For more information, See the Helpdesk forum.


3) Why can't I post in the Collaboration Corner?

Spoiler: show
This is because you either are yet to qualify for the Blue YT Performer Team or if you do have a youtube channel and cover uploads, we haven't been able to locate your YT channel. Please fill this slot in your profile asap and contact MzDreamii to enquire about.


4) I want to participate but not sure now to use a forum, what should i do?

Spoiler: show
You are very welcome and encouraged to PM a green moderator to ask for assistance. They are all very well prepared to hold your hand and make your experience on the board a great one! Don't be shy, none of us bite!


5) I Want To Start A Collab But I Am Worried I Can't Mix Well, Can I Get Some Help?

Spoiler: show
Yes! We have a Mixing Team dedicated to helping out members with mixing collabs for a faster and high quality release. You can glance through their mixer profiles and approach someone to mix for you as long as they are accepting requests



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Re: General Technical Issues Help Center

Postby WillRubert » Mon, August 8th 2011, 3:10 pm

I tried to register my username on the old forum and it said that it was in use, so when I tried to log in with that username it said I had the wrong Username/Password login. So I had to create a new username >.< I'm not sure if this is a problem or not, but I thought that I should post that here.
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Re: General Technical Issues Help Center

Postby Agitjob » Mon, August 8th 2011, 3:52 pm

Hi there, u wouldn't had to create a new account because we already transferred the full list of members from old APC. That's why the system kept saying your username is in use. The only thing you need to do is using your YouTube account and send a pm to APC YouTube. In the pm, just give us your APC username along with an email address so we can activate your account in the new house. It's ok if you can't remember the email you used before. You can choose a new email to use here, BUT the YT channel you use to pm has to be the same one as before.

Since now you had 2 accounts here, you can pm one of the admins and tell us which account you want to keep. We will delete the other for you.

More questions, please ask away.

Cheers ^^
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Re: General Technical Issues Help Center

Postby WillRubert » Mon, August 8th 2011, 4:57 pm

You can delete this one.
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Re: General Technical Issues Help Center

Postby Agitjob » Tue, August 9th 2011, 12:27 am

WillRubert wrote:You can delete this one.


SOLVED =)
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Re: General Technical Issues Help Center

Postby PiggyMelody » Tue, August 9th 2011, 10:42 am

This is not a technical issue, but I don't know where else to post it.
So, all the collabs that we hosted on Youtube had the old AsianPopCollabs link.
Should we change that link to the new one? The links in the description box are change-able, but not the ones in the video.
- just wondering -
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Re: General Technical Issues Help Center

Postby Agitjob » Tue, August 9th 2011, 11:23 am

PiggyMelody wrote:This is not a technical issue, but I don't know where else to post it.
So, all the collabs that we hosted on Youtube had the old AsianPopCollabs link.
Should we change that link to the new one? The links in the description box are change-able, but not the ones in the video.
- just wondering -



Yes, please change all the link in the description box of your APC related collabs to lead to the new site. We can leave the link in the videos as how it is but it would be nice if you put an annotation to cover the old link and show the new link instead. Since the old site is closed down, that would be best way to save visitors from confusion.

Thanks for asking this.

Cheers ^^
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Re: General Technical Issues Help Center

Postby iheartjared » Tue, August 9th 2011, 9:12 pm

Is there a way to access my old private messages from the old APC forum? Before the big move I had a couple PMs that I didn't check and now I can't get to them
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Re: General Technical Issues Help Center

Postby MzDreamii » Wed, August 10th 2011, 2:13 am

iheartjared wrote:Is there a way to access my old private messages from the old APC forum? Before the big move I had a couple PMs that I didn't check and now I can't get to them


Iheartjared: unfortunately we are not able to retrieve the old PM messages because the old site is fully controlled by someone else now and this person has fully blocked all access of these areas even to Admins in there. If you have any idea of who the messages where from, you might like to contact them through YouTube about the message contents. =)
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Re: General Technical Issues Help Center

Postby angelofthewings » Thu, August 11th 2011, 4:14 am

hello sorry for the trouble..but i have one collab that would be done..but i cant find my topic on the previous forum..and all part has been received :( i would love to see their post and download it..is there any way?
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Re: General Technical Issues Help Center

Postby Agitjob » Thu, August 11th 2011, 7:45 am

Hey there, if it's a running collab, high chance we can keep all the posts from old forum for you. Please sit back and be patient since we're working hard to migrate all the important posts to the new house. Hopefully a few sections will be opened by the end of this week. Not guarantee just a prediction base on the progress.

Thank you and please stay tune for any announcement ^^
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Re: General Technical Issues Help Center

Postby xlilselinax » Fri, August 12th 2011, 11:54 am

I'm a bit confused >.<
I can't see the collabs corner...is it not moved here yet or do I have to post a certain number to view those topics?

Btw, love the new forum look! ^.^
Smile! ^.^

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Re: General Technical Issues Help Center

Postby Agitjob » Fri, August 12th 2011, 12:13 pm

Heyo vikki ^o^ welcome home. No you don't need to repost anything. All the posts are being transferred and the collab corner is expected to be opened soon. For now,please chill and get yourself familiar with the new forum, a lot of fun stuff to play with x) Thanks for liking the new look :aww:

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Re: General Technical Issues Help Center

Postby AyuXChiku » Mon, August 15th 2011, 4:29 pm

I have a problem, sometimes the spoiler things don't work, but only sometimes. Like if I click on it, it just highlights the "spoiler" word instead of appear with what's underneath it...any solutions?
AyuXChiku
 

Re: General Technical Issues Help Center

Postby Agitjob » Mon, August 15th 2011, 5:17 pm

CandyHoliccXx wrote:I have a problem, sometimes the spoiler things don't work, but only sometimes. Like if I click on it, it just highlights the "spoiler" word instead of appear with what's underneath it...any solutions?


Thank-you for your question =) Next time when it doesn't work, please copy the code you used so we can take a look to see what the problem is better. It always work on my side so not being able to see the code you used, we can't pin point the problem to fix. Please make sure you click the 'spoiler' tag and type your TEXT in between those 2 tags.

You might encounter problems if you use tag inside another tag. For example, as i know, you can't use this : [ spoiler ] [ youtube] [/youtube ][/ spoiler], since for some reason, YT tag refuse to appear inside the spoiler in this platform. Sorry for any inconvenience but feel free to ask again if you should come across any more problems and we will try our best to help you out. =)

Hopes this helps! ^^
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Re: General Technical Issues Help Center

Postby Vvimlan » Mon, August 22nd 2011, 4:16 pm

About the lyricist team:
I applied for the lyricist team in the old forum, but I noticed that the application wasn't transferred. Will it be, or do I have to apply again?
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Re: General Technical Issues Help Center

Postby MzDreamii » Mon, August 22nd 2011, 6:07 pm

Hey Vvimlan, yes that would be great if you could apply again, we'll review your application shortly after you do. Apologies for the inconvenience and thanks for your queston ^____^
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Re: General Technical Issues Help Center

Postby hoilo1122 » Fri, August 26th 2011, 7:38 am

Hi! I've been trying to log in on my account 'Sarah' but for some reason my password got rejected and when I used the 'forgot my password' option it denied both my e-mail accounts~ Could this be fixed?
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Re: General Technical Issues Help Center

Postby Agitjob » Fri, August 26th 2011, 8:06 am

hoilo1122 wrote:Hi! I've been trying to log in on my account 'Sarah' but for some reason my password got rejected and when I used the 'forgot my password' option it denied both my e-mail accounts~ Could this be fixed?


Hi, please pm us your APC username using your Youtube account so we can double check for you shortly.
Sorry for any inconvenience ^o^
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Re: General Technical Issues Help Center

Postby MzDreamii » Fri, August 26th 2011, 7:10 pm

Agitjob wrote:
hoilo1122 wrote:Hi! I've been trying to log in on my account 'Sarah' but for some reason my password got rejected and when I used the 'forgot my password' option it denied both my e-mail accounts~ Could this be fixed?


Hi, please pm us your APC username using your Youtube account so we can double check for you shortly.
Sorry for any inconvenience ^o^


Mail read, Solved ^____^
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